Data policy
How long Marquee keeps records, who can ask for them, and what we do when you leave.
Updated 9 September 2026
How long we keep it
Account and profile data stay while the account is open. Ticket and payment records are kept as long as we need them for refunds, payouts, and tax — usually at least seven years for settled charges. Circle posts stay until you or a steward remove them, or the circle is unpublished.
Host and partner papers (KYC) stay while you are listed and for a limited period after, so we can answer a later review. Deal messages stay with the thread.
Access and correction
Sign in to change your profile, city, and photo. For tickets, open Dashboard. If something we hold is wrong and you cannot fix it yourself, write to hello@trymarquee.co and we will correct or explain it.
Deletion
You may ask us to close your account. We will remove or detach what we can. We may keep a stub of a paid ticket or a payout so the books still balance, and we may keep what the law says we must.
Security
Passwords are hashed. Payments run on Stripe, PayPal, or Razorpay. Papers and desk tools sit behind a signed-in session. No method is perfect — tell us at once if you think an account was opened without you.
Requests
Data access, export, or deletion: hello@trymarquee.co. We will say what we can do and what we must keep.